Mar 24, 2016

Lume vs. Amazon Web Services Public Cloud:  Part I

Lume_No-AWS-Boo-Public-Clouds

Settling for Less:  AWS Isn’t Everything It’s Cracked Up to Be

Commodity computing power that’s rented on a pay-by-the-hour basis is not the best solution for most applications and business needs. AWS is a cloud environment that’s not a good fit for a lot of businesses and it’s (surprisingly) not as cheap as you might think.

1. SHOW ME THE MONEY
AWS is often touted as a ‘cost saver’. The reality is that only in very few cases is it truly the cheapest option. AWS adds individual charges for everything that happens in your environment. Variable pricing can appear attractive because it’s easy to market, but it’s not cheaper when you add in all the hidden fees, overages, and individual charges for everything (including Support). Sure, turning ‘instances’ on and off seems like a great feature (if/when you actually remember to do it) but it eliminates cost predictability which can lead to more problems with planning and budgeting.

Lume delivers an environment that provides all the flexibility you desire with costs you can control. We provide simple and transparent pricing that’s easy to understand. A true apples-to-apples comparison shows that we can beat the (real) costs of an AWS environment with an overall level of performance that blows them out of the water.

2. UPTIME AND SERVICE LEVEL AGREEMENT (SLA)
Reliability and uptime are two of the most basic building blocks for choosing a provider. With AWS, you are accepting an extremely significant decrease in uptime.

  • Lume provides 99.999% uptime
  • AWS provides 99.95% uptime

We put our money where our mouth is. Our solutions are backed by one of the strongest and most confident SLAs in the industry. When did less reliability become acceptable?

3. AWS DOES NOT GAURANTEE PERFORMANCE
Services offered by AWS offer guarantees for resource capacity (compute, RAM, ‘Buckets’, etc). AWS will even let you buy additional ‘reserved instances’ for buffering your performance (this creates another problem of overpaying as you’ll end up paying for reserves that you really don’t need).

Because of over provisioning, AWS offers almost no performance guarantees. While you may have the raw capacity promised, these resources will not be operating at the performance levels you need. This is due to network latency and it won’t change no matter how many EC2 instances and ‘Buckets’ you have. Where your data lives matters.

Lume never over provisions our resources. Our solutions are engineered to perform based on your exact needs. In addition, our global footprint of data centers lets you choose where your environment is hosted. This offers several benefits, one of which is lower network latency and better overall performance.

4. TECHNICAL SUPPORT
When something goes wrong, you need to know that you can rely on the support of your provider to fix the problem immediately. AWS provides tiered Support levels:

  • Developer: $49/month
  • Business: Greater of $100 – or –
    • 10% of monthly AWS usage for the first $0–$10K
    • 7% of monthly AWS usage from $10K–$80K
    • 5% of monthly AWS usage from $80K–$250K
    • 3% of monthly AWS usage over $250K
  • Enterprise: Greater of $15,000 – or –
    • 10% of monthly AWS usage for the first $0–$150K
    • 7% of monthly AWS usage from $150K–$500K
    • 5% of monthly AWS usage from $500K–$1M
    • 3% of monthly AWS usage over $1M

Lume includes enterprise-grade support for every solution – no gimmicks, no tiers. We have a team of expert Support Technicians that are available 24/7 to help you. We’re here to help. We take pride in providing the highest level of Support and Customer Service around.

5. UNMANAGED MEANS YOU HAVE TO DO IT…ALL OF IT
With AWS, you have to do it – all of it. For example, AWS regularly sends out costumer alerts informing you that one (or more) of your instances must be moved around because of maintenance. This requires you to stop what you’re doing and relocate the EC2 instance somewhere else. Who has time for that?

If you’re running your apps on AWS, you’ll always have to treat the environment with ‘kiddy gloves’ and risk being affected by maintenance activities. Lume provides hands-on management of your environment that allows you to free up resources and personnel to focus on other important areas and priorities.

You Need a Partner, Not Just a Provider

Creating the right hosting solution for your business requires coordination and expertise. Expertise in compute, storage, networking, security, virtualization, operating systems, and various software solutions.

You also need engineers who are experts in data center operations and rock solid 24/7 support that can resolve any issues that may happen at a moments notice.

The ability to bring all of these areas of expertise, people, technologies, and solutions together is what makes Lume the best at what we do.

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