Lume Technologies Inc. (Lume) understands the importance of privacy in today’s world. Lume is committed to protecting the privacy of our website visitors and clients. We uphold the highest industry standards in online privacy.
This policy discloses our privacy practices and expresses our commitment to keeping you informed of the information we collect and how it is used. This policy applies to all personal information we handle in connection with our website. This policy also sets forth our information gathering and dissemination practices for this site and related websites.
1881 W Traverse Parkway
Suite E, # 301
Lehi, UT 84043
Lume will respond to your request promptly, and within 30 days. Lume has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to an independent dispute resolution mechanism, the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Lume, please visit the BBB EU PRIVACY SHIELD website at http://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
Lume collects three types of data:
We collect the following personal information from you:
Lume collects and stores personal data for the following legal purposes: 1) with informed consent, 2) for the purpose of providing contractual services requested by individuals, and 3) to carry out contractual obligations as a data processor for clients who are data controllers.
How do we use the data we collect?
We will use contact information as follows:
We use your contact information to send you information about our company, process requests for services, send invoices and to contact you when necessary. We may also use the information we collect to improve the content of our website(s).
Who Has Access to the Data
Lume does not sell, rent or lease personal customer information to third parties. Data is accessible to approved individuals only, on a need to know basis. These individuals are trained and held accountable for observing our Information Security Policies and Procedures, and maintaining the confidentiality and privacy of personal data.
We may use your unique network address (IP address) to help diagnose problems with our server(s), administer or improve our website(s).
Customers have the rights to: 1) access their data, 2) rectify, correct or amend their data, 3) erasure of personal data, 4) portability of data, 5) withdraw consent previously given regarding personal data, 6) lodge a complaint. You can update, correct or delete their personal information, or submit a request to exercise any of these rights at any time by contacting Lume at firstname.lastname@example.org. Exception(s) to access may arise when the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated, or where another legal purpose requires use of the data. If the data is controlled by a client of Lume, please contact them regarding your data. Lume will respond to all inquiries, in writing, within 30 business days.
Choice and Opt-Out
You may opt out of receiving information about our business, new products, and the services we offer. Simply select the ‘Unsubscribe’ option in the email you receive or send us an email at email@example.com
Existing customers cannot opt out of receiving information that we deem important for us to communicate in order to provide ongoing services and support (i.e., change in services, scheduled maintenance windows, planned downtime, infrastructure upgrades etc.).
Personal Data of Minors
Lume does not accept, store, or control personal data of individuals under the age of 18, without prior written consent of a legal parent or guardian.
Transfers and Third Parties
You may receive services (partial or in full) from third parties through us to you. Lume will take appropriate measures to protect your privacy and the personal information we transfer to provide an adequate level of privacy protection.
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We may also share data with Lume-controlled affiliates and subsidiaries; and with vendors working on our behalf.
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Lume remains responsible and potentially liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Lume proves that it is not responsible for the event giving rise to the damage.
We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Otherwise, Lume cannot be held responsible for any misuse of personal information from any third party. We reserve the right to transfer information collected from our customers in connection with any future transaction involving the transfer of the assets of our company.
All personal data that you provide to Lume, or that is legally collected by Lume is retained so long as you are a client or perspective client of Lume.
Automated Decision Making and Screening
Lume does not use personal data for automated decision making or screening purposes.
Data Security and Integrity
Lume makes every effort to follow industry standard security measures to prevent the loss, misuse, and alteration of the information under our control. However, no information transmitted on the internet or stored on servers is 100% secure. Fraudulent people exist, software and hardware can malfunction and people make mistakes. As a result, we cannot guarantee that any information covered by this policy will be absolutely secure.
Lume will only process personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual.