Mar 24, 2020

The past week has seen unprecedented actions by federal, state, and local governments to control the COVID-19 outbreak. This situation has impacted each of us at all levels, families, communities, and our businesses.


Despite all of this worldwide disruption, Lume is fully operational and accessible. We are committed to ensuring that your business infrastructure hosted at Lume is accessible, functional, and secure. Likewise, we are committed to the health and wellbeing of our employees, customers, and guests. We would like to share with you a few key items that ensure these commitments remain true.

Lume Has National Critical Function Designation

Lume has been designated by the Department of Homeland Security (DHS) – Cybersecurity and Infrastructure Security Agency (CISA) – as a “National Critical Function” (NCF). The NCF is a function of “government and the private sector so vital to the United States that their disruption, corruption, or dysfunction would have a debilitating effect on security, national economic security, national public health or safety, or any combination thereof.”

Put simply, this means that Lume and our data center partners will remain open, operational, and will remain staffed. Lume has put in place the necessary plans and tools to ensure that this occurs and has enacted our Business Continuity plan.

You can read more about the Essential Critical Infrastructure Workforce designation here.

Can Customers Come to the Data Center?

At this time, Lume remains open for customers to come to the data centers and work on their systems.

Lume strongly recommends that customers traveling to the data centers review state and local travel restrictions and laws to ensure you comply with requirements. Lume will not issue travel authorization letters or similar documents to customers that permit travel during restricted conditions.

Are There Restrictions or Screening Procedures for Data Center Access?

Effective immediately, all persons entering one of our data center partner’s facilities are subject to possible additional screening.

We ask that you do not enter these facilities if you answer “yes” to any of the following questions:

Do you have any of the following symptoms:

  • Fever
  • Dry cough
  • Body Aches/Pains
  • Headaches
  • Sore Throat
  • Runny Nose
  • Tiredness
  • Shortness of Breath

Have you been in contact with a confirmed coronavirus (COVID-19) patient in the past 14 days?

Have you visited any of the following countries in the past 14 days?

  • Mainland China
  • South Korea
  • Italy
  • Iran

To ensure the safety of our staff, contractors, partners, and customers, Lume and our data center partners reserve the right to deny your entry to facilities if you have answered YES to any of the above questions. If you observe someone that appears to be ill, please inform an onsite staff or security team member.

What if I Am Denied Entry?   

If you are denied entry, please consider utilizing our Remote Hands capabilities or you may contact your account manager for further discussion.

We will continue to monitor the situation and make any adjustments as necessary. We will communicate all adjustments or information through email and our blog on our website: https://lumecloud.com/category/covid19/

Thank you for your understanding. Your support of this process is appreciated. If you have additional questions regarding this policy, please contact us at info@lumecloud.com

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