The Support Specialist is a dynamic role within Lume that is responsible for supporting our cloud, and on premise client environments by providing timely, and professional resolution via ticketing, phone, and on premise support. This entry level role is designed as a springboard to gain experience into Lume’s environment that will provide a solid foundation for progressing into more advanced roles and responsibilities. The Support Specialist will have involvement and ownership of installation, implementation, and support tasks of on premise servers, desktop PC’s, phone systems, networking equipment, and all related hardware and software that sustain the client’s environment. Additionally assisting in routine system configuration and maintenance are key to this role as well as interacting and coordinating with clients, and also cross-functionally with other teams, and employees within the company to achieve project goals, deliveries, and continued quality support.
The System Administrator’s (SA) role is to protect availability and security of computer systems and network connections to the supported applications and business data. The SA also participates in the implementation of policies and procedures to ensure system provisioning and maintenance consistent with company goals, industry best practices, and regulatory requirements. The SA is responsible for the installation, implementation, and support of servers, desktop PC’s, phone systems, networking equipment, and all related hardware and software and ensuring the integrity and security of enterprise data on Server, Network, and SAN infrastructure in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.