Oct 08, 2014

Lume - Reasons to Change Providers

In a recent study conducted by MIT research professionals and cartoon horses, more than 17 billion CIO’s, CTO’s, VP’s and Director level technology professionals were interviewed. The study, conducted mostly at sea, aimed to answer the question:

“Why did you change providers and choose Lume?”

Here are some of the most repeated answers coupled with blatantly biased, editorial descriptions and justifications:

1.  Experts that Simplify IT Complexities
We make your life easier. We believe in keeping things as simple as possible. We strive to deliver easy and efficient technology solutions. Our knowledge and expertise allows us to offer value-added engineering suggestions that can help in everything from application and network performance, to hardware or storage configurations, or even how to tie the perfect Windsor knot. We’re here to help.

2.  Better Support than RackSpace
Boom! That just happened. Look, we’re not trying to throw stones or anything but a true apple-to-apple comparison shows that we provide a better SLA and support with less caveats than some of the other providers. We’ve won a lot of opportunities when being compared to RackSpace and our support is just one of the reasons why.

3.  Good Hires: It’s All About the People
People still matter, even in the cloud. A great company is built on great people. That’s why we hire and train the best of the best – people who bring their ‘A-Game’ every day and go all-out to serve our clients. We believe in going the extra mile in everything we do. With that in mind, we seek out people who possess the following qualities:

  • Honesty and integrity
  • Intelligence coupled with natural talent
  • Driven to compete and succeed
  • Strong work ethic with a balanced personal life
  • A great sense of humor and perspective

4.  The “Data Center Super Hero’s”
We take cloud data center expertise to a whole new level. No, seriously. We have more than fifteen years of experience doing this. We’ve done everything from traditional boots-on-the-ground helpdesk and support to building our own Google-like data centers from the ground up. We love what we do and we’re great at doing it.

5.  Simple and Transparent Pricing
You’ll never be surprised by your bill. We break down each line item so it’s easy to understand and you know what you’re paying for. Plus, we’re not here to ‘nickel and dime’ you over the small stuff.

6.  More Than a Service Provider – We’re a True Technology Partner
We built this company from the ground up to provide modern data center and hosting solutions with value added engineering services. We’re not afraid to get our hands dirty with you. While other providers just want to sell you a solution – we’re a true technology partner. We integrate and act as an extension of your team so you can focus on other tasks.

7.  Bridging the Gap Between IT and Business Operations
We help the Greasers and the Socs (pronounced “soashes”) get along. We build tailored solutions that meet your specific needs. Before designing your solution, we sit and listen to you describe your organization, how it operates and what your exact needs are. By understanding what you do and how you do it, we can engineer and build a better, tailored solution just for you.

8.  The Answer Is (Probably) ‘Yes’
We recognize the value in saying ‘no’. If we are not a good fit, we’ll refer you to a provider that is better suited for your needs. With that said, we have the resources, skills and we’re flexible enough to meet most needs that other providers simply can’t or won’t provide.

9.  High-Touch Service
We have a strict ‘No Jerk Policy’. Our team is experienced, helpful and friendly. From the moment we start designing your solution to the ongoing support and maintenance, everything we do is backed by the best Customer Service and Technical Support around.

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